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Sales Management

• Supervise the Sales Team and ensure the sales targets are achieved for the Center
• Communication of the sales targets, promotions and pricing to the Sales team
• Run daily sales meetings and set daily objectives for every sales member
• Manage the Sales ground rules and distribute the leads to the team accordingly
• Monitor the timely follow-up on leads across the end- to-end sales funnel and that the sales team is compliant at updating the leads in the system in a timely manner
• Ensure the timely EPP collection from every sales team member
• Sales supervisor must check every contract information after sales close by EC before signature send out to the prospect
•  Monitor renewals and engage with the service team to facilitate the renewal contract conversion
• Analyze daily statistics to identify areas of focus
• Support sales team members with their questions on how to handle exceptions as they arise and help individual to meet their sales objectives
• Ensure compliance to contract freeze policy
• Ensure all the freeze files are submitted on time
• Prepare duty roaster for both center and booth assign a month ahead strategically
• Escalate to National Head of Sales when required to handle exceptions
• Report sales performance weekly or as needed to National Head of Sales

Sales & Marketing collaboration

• Ensure that all leads for which the sales team is responsible are entered in the system in the right media/ supplier
• Identify inefficiencies in the coordination between the marketing and the sales team with respect to the management of the leads for each media owner in the marketing team
• Communicate to the management team some areas to improve the conversion of the leads

Sales & Services Alignment

• Collaborate with the Head of Coaching to foster a strong working relationship between the Service and Sales teams to deliver a consistent experience to our students
• Partner with the Head of Coaching to ensure synergies are created between sales and service to drive internal revenues and products upselling
• Facilitate productive communication between Sales and Service Team
• Deal with any issues or problems that may arise and ensure these are addressed to student’s satisfaction

Center reception management

• Responsible for the overall look and feel of the Centre ensuring it is warm, welcoming, tidy and clean
• Supervise, train and coach the Reception Officers and ensure the compliance to the ground rules
• Collect and store the reception documents on a daily basis

Team Management

• Planning and leading all sales related meetings with head office staff as well as your team
• Ensure consistency and best practice by assuring the Sales team is adhering to all WSE policies and procedures
• Support recruitment and training efforts to build a team deliver high sales performance
• Identify areas of improvement for each Education Consultants and support their training
• Work with HR to develop systems that support retention and place colleagues in a position to excel

The above elements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

• Bachelor’s degree or professional sales qualification, or degree in Business/Marketing 
• Minimum of 3-5 years of sale experience (Premium sales/service), preferably from the education, insurance, hospitality, automotive or fitness sectors
• Experience Supervisory level is a must, strong sales experience and well team management, preferbably age between 27 to 30
• Understanding of core sales principles: sales pipeline, forecasts, planning and techniques 
• Proficiency in written and spoken English; second language a plus
• Professional appearance, confident attitude and great interpersonal skills 
• Solution-driven & service-oriented mindset and strong negotiation skills 
• Able to present idea convincingly with high level of energy and positivism 
• Eager to work collaboratively with colleagues to achieve success as a team 
• Strong ability to build trust and to provide high quality level of care 
• Able to work under pressure with flexible hours including evenings and weekends to meet and exceed sales targets