Reported successfully

Workshop Operations

• Manage day-to-day operations of the technical claims workshop, ensuring efficient and compliant claim handling
• Plan and control workflow for timely inspections, assessments, and repairs
• Ensure workshop facilities, tools, and equipment are well-maintained and fully functional
• Effectively allocate resources and supervise technicians and assessors

Technical Claims Management

• Lead accurate and fair technical assessments of claims, including damage evaluation and repair cost estimation
• Review and approve technical reports, estimates, and repair orders
• Handle complex, high-value, or specialized claims assessments
• Work closely with claims adjusters and internal stakeholders for smooth claim resolution

Team Leadership & Development

• Lead, mentor, and coach workshop technicians and assessors
• Conduct performance reviews and support continuous skill development
• Foster a positive, collaborative, and performance-driven work culture

Quality, Compliance & Cost Control

• Ensure compliance with company policies, industry regulations, and health & safety standards
• Implement quality assurance processes to improve accuracy and turnaround time
• Investigate and resolve customer complaints or technical discrepancies
• Manage workshop budgets, control costs, and track key performance indicators (KPIs)

Collaboration & Continuous Improvement

• Collaborate with claims, underwriting, and customer service teams
• Manage relationships with external vendors and repair partners
• Stay updated on industry trends, technologies, and best practices
• Drive process improvements and adopt new tools to enhance efficiency

• Bachelor’s degree in any field
• Relevant professional qualification is an advantage
• At least 2 years of experience in a related field
• Good risk assessment and leadership skills
• Strong communication and interpersonal skills
• Computer literate (MS Office and basic systems)
• Good command of English language
• Basic data analysis and reporting skills
• Able to make sound judgments and decisions
• Experience in training or staff development is a plus