Claim Manager in Yangon

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Claim Manager

(Project Officer)

AYA SOMPO Insurance

Botahtaung | Yangon

1 Post

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Claim Manager

AYA SOMPO Insurance, Botahtaung | Yangon

Apply Here

Claim Manager

AYA SOMPO Insurance

Apply Here

Claim Manager

(Project Officer)

AYA SOMPO Insurance

Myanmar - Yangon

Botahtaung | Yangon

1 Post

03 Apr 2026

Apply Here

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Job Type

Full Time

Job Description

A Good Opportunity for ..

Manage daily workshop operations to ensure efficient, timely, and compliant claims handling
Oversee inspections, assessments, and repair processes while optimizing resources and workflow
Lead accurate technical evaluations, approve estimates, and handle complex or high-value claims
Collaborate with claims adjusters and stakeholders to ensure smooth claim resolution
Oversee customer service and call center operations, ensuring prompt response and high service standards
Monitor customer satisfaction, improve first-call resolution, and handle escalated complaints
Lead, coach, and develop technicians, assessors, and customer service teams
Drive a performance-focused and customer-centric culture
Ensure compliance with policies, regulations, and quality standards
Control costs, manage budgets, and track KPIs (TAT, CSAT, etc.)
Collaborate across departments and with external partners
Drive continuous improvement and adopt tools to enhance efficiency

Open To

Male/Female

Job Requirements

Bachelor’s degree in any field
At least 2 years of experience in a related field
Proven experience in customer service and/or call center operations with strong customer handling skills
Strong technical knowledge in claims assessment, damage evaluation, and repair processes
Good understanding of insurance policies, claims procedures, and industry regulations
Strong leadership, team management, and coaching skills
Excellent communication, problem-solving, and decision-making abilities
Customer-focused mindset with experience handling complaints and improving service quality (CSAT, SLA, etc.)
Ability to manage multiple priorities, control costs, and meet performance targets
Proficient in MS Office and claims/customer service systems