Operation Manager (Claim)

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Operation Manager (Claim)

(Operation staff)

KBZMS

Pabedan | Yangon

2 Posts

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Operation Manager (Claim)

KBZMS, Pabedan | Yangon

Apply Here

Operation Manager (Claim)

KBZMS

Apply Here

Operation Manager (Claim)

(Operation staff)

KBZMS

Myanmar - Yangon

Pabedan | Yangon

2 Posts

Today

Apply Here

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Manage daily workshop operations to ensure efficient, timely, and compliant claims handling
Oversee inspections, assessments, and repair processes while optimizing resources and workflow
Lead accurate technical evaluations, approve estimates, and handle complex or high-value claims
Collaborate with claims adjusters and stakeholders to ensure smooth claim resolution
Oversee customer service and ensuring prompt response and high service standards
Monitor customer satisfaction, improve first-call resolution, and handle escalated complaints
Lead, coach, and develop technicians, assessors, and customer service teams
Drive a performance-focused and customer-centric culture
Ensure compliance with policies, regulations, and quality standards
Control costs, manage budgets, and track KPIs
Collaborate across departments and with external partners

Open To

Male/Female

Job Requirements

Bachelor’s degree in any field
Minimum 3 years of relevant experience in a related field
Proven background in customer service and/or call center operations with strong customer handling skills
Solid technical knowledge of claims assessment, damage evaluation, and repair processes
Good understanding of insurance policies, claims procedures, and relevant industry regulations
Strong leadership, team management, and coaching capabilities
Excellent communication, problem-solving, and decision-making skills
Customer-focused mindset with experience in handling complaints and improving service quality
Ability to manage multiple priorities, control costs, and achieve performance targets
Proficient in MS Office