Key Responsibilities

1. Operations Management

• Develop and implement annual staffing plans to ensure adequate workforce across all operations
• Design and improve operational workflows for efficiency, clear separation of duties, and workload balance
• Establish effective procedures to control daily operations and enhance performance
• Create strategies to support company growth and expansion
• Plan and drive staff capacity development initiatives
• Ensure adherence to company principles, policies, and procedures
• Foster a collaborative and supportive environment for auditors, inspectors, and stakeholders
• Conduct regular team meetings to gather issues, find solutions, and share updates
• Report regularly to executives on departmental and branch progress and achievements
• Perform other duties as assigned by the executives

2. Product & Service Management

• Lead product and service innovation to expand offerings for clients
• Develop policies, procedures, forms, and guidelines for managing deposit products and customer service
• Oversee product setup, testing, and launching
• Define key performance indicators (KPIs) for branches and company-wide targets
• Produce reports to track and improve deposit performance and achievement plans

• At least Bachelor’s degree in accounting, finance, banking, or business administration.
• Possess at least consecutive four-year experience in financial or banking in industry
• At least two-year experience of management in any multi-branch company
• Proficient in Microsoft Word, Excel, and PowerPoint
• Good knowledge of any financial or banking computerized systems
• Good teamwork, interpersonal, and problem solving skills
• Be well-organized, creative, and focused.