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Overview

The IT Infrastructure & Operations Lead is responsible for Hafary Myanmar's core IT infrastructure and daily operations, including Fortinet FortiGate firewall, LAN/WAN, switches, Wi-Fi, Internet, Windows Server, Hyper-V virtualization, NAS/backup, Microsoft 365 email administration, end-user support, IT procurement, vendor coordination, asset management and technical documentation. The role is expected to independently troubleshoot issues, maintain stable and secure services, and continuously improve IT governance.

Key Responsibilities

1. Network & Connectivity
2. FortiGate Firewall & Security
3. Server & Virtualization
4. NAS, Storage & Backup
5. Microsoft 365 & Email
6. IT Operations & User Support
7. Vendor, Procurement & Assets
8. Documentation & Governance

Experience & Educational Requirement

Education

• Diploma/Bachelor’s Degree in IT, Computer Science or related field preferred
• Minimum 3 years of hands-on experience in IT Infrastructure, Network/System Administration or IT Operations
• Strong knowledge of TCP/IP, DHCP, DNS, NAT, VLAN, VPN & IT security
• Hands-on experience with Fortinet FortiGate, Windows Server, Hyper-V, NAS/Backup & Microsoft 365
• Strong troubleshooting, ownership and documentation skills
• Able to work independently and coordinate effectively with users and vendors
• Good English communication skills