Performance Management

• Provide support to middle and senior managers to cascade and communicate their key performance indicators to their team members and develop performance goals that are aligned to business requirements.

• Deliver effective communications on performance management programs and policies to the people, ensuring that they understand how they will be evaluated, rewarded, or developed, according to their performance evaluation.

• Provide communications toolkit and support to middle and senior managers to communicate performance evaluation ratings to their individual staff professionally on a one-to-one basis.

• Work together with Employee Relations Officer to resolve any grievances related to performance evaluation outcomes raised by employees.

• Maintain proper records of performance reviews and ensure sensitive information are securely stored or destroyed for privacy and confidentiality.

• Evaluate and report the effectiveness of performance management system and its related communications efforts by analyzing data and feedback and developing continuous improvement actions.

Technology and Operational Excellence

• Review the range of HR services against their corresponding HR service delivery channels critically to identify opportunities for continuous improvement of service quality or costs reduction.

• Design and plan various aspects of the HR operating model to deliver HR services as set out in service management framework and in accordance with HR policies.

• Implement HR transformation programs to improve the effectiveness of HR service delivery and cost efficiency for the bank.

• Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders,

• Design feedback mechanisms to gather inputs on effectiveness of HR processes from lines of busines

Organization Development Initiatives

• Support the organizational diagnosis exercise to assess and analyses the current state and identify opportunities for organization development and/or change interventions.

• Brainstorm the organization development and/or change interventions to drive and facilitate organization development and/or change in accordance with the bank’s direction.

• Monitor the progress and the initiatives and interventions and make the regular report to Head of OD.

• Execute broad-based communications strategy to articulate the business case, importance and impact of organization

  development and/ or change interventions on the overall business objectives.

• Execute stakeholder engagement activities to manage highly influential stakeholders to support organization development

  and/or change interventions.

Implement HR Management Systems

• Identify the operational needs for HR Management System

• Support Head of OD to get insightful business case presentation for new system implementation or system enhancements to

  senior management to obtain budget

• Determine system functionalities and customizations to be incorporated in HR Management System.

• Implementation and roll-out of HR Management System

• Ensure the day-to-day vendor management for the HR Management System

• Monitor compliance of HR systems with data and regulatory requirements

• Recommend improvement opportunities to HR processes and corresponding HR policies

• Evaluate effectiveness of HR systems and processes against requirements, objectives and user need

Managing team operations and performance

• Manage team resources to ensure adequate staffing and capability levels

• Provide coaching and advice to junior team members

• Justify the resources required to support changes in resources, procedures, systems, or technology within the function

• Bachelor’s degree in Human Resources, Business Administration, Industrial Psychology, or related field required.

• Understanding local labor law and best practices

• SHRM-CP/ PHRi holders are preferable.

• Minimum 5 years of experience in working knowledge of related functional areas such as recruitment and selection, learning and development, rewards and employee relation.

• Good verbal and written communication skills.

• Good interpersonal and technical support skills.

• Good organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Familiarity with human resources policies and procedures to ensure the HRIS meets organizational needs and goals.

• Ability to keep information confidential.

• Proficient with Microsoft Office Suite or related software.

• Thorough understanding of functional analysis and system design.

• Proficient with or the ability to quickly learn the organizations HRIS, payroll, and similar employee management software.

• Experience in HR Technology and analytical skill are highly preferable.