Partner Engagement & Quality Associate

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Partner Engagement & Quality Associate

Grab

| Yangon

1 Post

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Partner Engagement & Quality Associate

Grab, | Yangon

Partner Engagement & Quality Associate

Grab

Partner Engagement & Quality Associate

Grab

Myanmar - Yangon

| Yangon

1 Post

25 Jun 2019

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Be overall responsible for a team looking at driver quality, engagement & support

Partner Quality
• Training and continuous education of driver-partners
• Enforcement and continuous improvement of GrabTaxi’s driver-partner quality management procedures
• Plan & create programmes to improve service standards of GrabTaxi driver-partners

Partner Engagement & Insight
• Manage a significant driver-partner engagement budget based on data-driven assessment of economic and strategic ROIs of driver incentive programs
• Develop and manage a driver-partner loyalty program
• Lead ongoing driver engagement efforts (e.g. planning & executing events)

Partner Support
• Resolve disputes, conflicts and incidents involving driver-partners

Open To

Male/Female

Job Requirements

• At least 2 years’ experience in leading a team
• Possess excellent communication, presentation and interpersonal skills
• Strong business acumen, with a highly analytical & data-driven approach to problem solving
• Process oriented background, with high attention to detail
• A start-up attitude – willing to be very hands-on, and work hard to get things done
• Able to think out of the box and challenge status quo
• Proficient in Microsoft Office
• Prior CRM / consulting / finance / analytics / transportation industry experience would be an added advantage

What we can offer

Benefits

• Rewards for great performance
• 13th Month Pay

Highlights

• Fun working environment, casual wear every day
• Work with an international team to gain global exposure
• Make a real impact in Southeast Asia

Career Opportunities

• Learn on-the-job
• Career progression and career mobility
• Coaching programme

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