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The Student Support Supervisor position will be responsible for creating outstanding customer service experience for parents, students, and visitors. Ambassador supervisor will report to Ambassador Manager.

Core Task

Front Desk Action

• Greet all incoming students, families and visitors respectfully and professionally
• Answer Parent Help Desk phone calls and respond to emails
• Develop a positive, welcoming and caring climate in the reception
• Organize information and send requests, updates, and messages to appropriate personnel while following up in a timely manner
• Receive, count, open, unpack, date, stamp, record, sort and distribute incoming mail, documents, books, materials, and supplies following established procedures

Academic Support

• Prepare staff attendance sheets and update students’ attendance daily ensuring that late slips are given out to students who arrive at the school late
• Support other departments and events as and when needed
• Help prepare nametags for parents/guardians, staff and vehicle identification numbers

Miscellaneous

• Consistently exhibiting high standards of professional conduct
• Manage the ambassadors by assisting the manage

Qualification and Experience 

• 2-5 years of relevant experience, preferably in the Front Desk at K-12 international schools, or an equivalent service-oriented position
• Bachelor’s degree
• Familiarity with operations of an international school and educational standards
• High energy level and sense of urgency, including some events/school tours/communications after hours if/as required
• Positive outlook, along with excellent organizational skills
• Strong verbal/written English and Myanmar communication skills
• Long-term outlook and commitment to building a school and growing with it