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We will be recruiting for this position at the upcoming JobNATION job fair on 16th September 2023 at Novotel Yangon.

If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you.

• By addressing to questions, resolving problems, and assuring prompt and correct responses, provide excellent customer service.
• Monitoring the standard customer services of the branches.
• Liaising with Branch managers to develop the monitoring process flow.
• Arranging Customer Service training.
• Collaborate with cross-functional teams to set process improvements into place and assess their effectiveness.
• Collect and analyze customer feedback through various channels, such as surveys, feedback forms, and social media platforms.
• Using different methods, including surveys, feedback forms, and social media platforms, to gather and analyze client input.
• Handling customer complaints.
• Mystery shopping (physical/ phone call) to branches.
• Preparing service scoring reports with provided format.

• Any Bachelor Degree
• Minimum Two years’ experience in the service industry (face to face service delivery experience is must)
• Banking Customer Service Experience will be plus point
• Proficiency in Microsoft word, excel and power point
• Good English language in written and oral
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to work effectively under pressure and handle challenging situations with professionalism