To lead the execution, enhancement, and expansion of new and existing VAS products through effective coordination, performance monitoring, and cross-functional alignment to drive digital service growth.

Product Strategy & Development

• Lead the design, enhancement, and execution of Value-Added Services (VAS) offerings such as Bulk-disbursement, B2B QR Pay, B2B e-commerce enablement, and loyalty programs.
• Ensure all new and existing VAS products align with KBZ Bank’s strategic goals, regulatory standards, and customer needs.
• Translate market insights and customer feedback into product improvement roadmaps.

Internal/External Coordination

• Build and sustain strong commercial and technical partnerships with private sector entities, fintechs, and service providers.
• Facilitate smooth integration processes in collaboration with Cross-functional teams across the organization.
• Monitor partner performance and ensure adherence to SLAs and agreed service quality benchmarks.

Operational Oversight

• Oversee day-to-day execution of live VAS services and ensure business continuity with minimal service downtime.
• Coordinate across internal departments to resolve system or process issues impacting service quality.
• Develop and maintain SOPs, escalation matrices, and risk control measures for each VAS segment.

Data Analysis & Performance Monitoring

• Track and analyze key metrics such as transaction volume, uptime, revenue, and user activity.
• Prepare performance dashboards and insights for management review and decision-making.
• Recommend data-driven actions to enhance adoption, retention, and profitability of VAS products.

Governance & Compliance

• Ensure all VAS operations comply according to internal policy requirements.
• Collaborate with Cross-functional units to review new product initiatives and mitigate operational or reputational risks.

People & Resource Management

• Supervise and mentor Business Solutions Supervisors to ensure quality performance, teamwork, and professional growth.

Manage resource allocation and contribute to cost-effective operational planning within the department.

• Bachelor’s degree in Business, IT, Finance, or related field (Master’s preferred)

• • 6–8 years in digital banking, payments, or fintech product management

• Project management, partner relations, analytical thinking, product lifecycle management, stakeholder coordination