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The General Manager is responsible for leading overall business operations, driving growth, ensuring compliance with immigration laws, and managing cross-functional teams to deliver high-quality immigration services to clients.

Key Responsibilities:

1. Business Strategy & Growth

• Execute and monitor monthly business targets and action plans
• Identify new business opportunities and expand market presence

2. Sales & Revenue

• Drive and achieve monthly and quarterly sales targets
• Improve conversion rates (from lead to client)

3. Operations Management

• Oversee daily operations of immigration consulting services
• Monitor daily sales performance and pipeline status
• Maintain quality control to minimize errors and rejections

4. Client Relationship Management

• Maintain high client satisfaction and service quality
• Handle difficult clients and escalated complaints directly
• Maintain client trust and protect company reputation
• Build long-term relationships with partners and clients

5. Compliance & Risk Management

• Ensure all services comply with immigration laws and regulations
• Identify risky or fraudulent cases
• Maintain updated knowledge of visa policies (Canada, Australia, UK, etc.)
• Manage risks related to documentation and legal requirements

6. Team Leadership

• Review staff performance daily/weekly
• Lead, train, and supervise department heads and staff
• Set KPIs and evaluate employee performance
• Coach underperforming staff and implement action plans
• Build a strong, professional, and client-focused team culture

7. Financial Management

• Monitor monthly revenue and expenses
• Manage budgets, revenue targets, and operational costs
• Analyze financial performance and prepare reports
• Ensure profitability and cost control

• Bachelor’s degree in Business Administration, Management, or related field (MBA preferred)
• 5–10 years of management experience (immigration or service industry preferred)
• Strong leadership and decision-making skills
• Knowledge of international immigration processes and documentation
• Excellent communication and problem-solving skills
• Fluent in English (additional languages an advantage)