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Job Purpose

To lead and manage overall jewellery production operations at a strategic level, ensuring excellence in quality, productivity, cost control, and sustainable business growth.

Key Responsibilities

1. Strategic Production Leadership

• Develop and implement long-term strategies and operational plans for the Goldsmith Production Department
• Lead production capacity planning and expansion initiatives
• Ensure alignment between production operations and overall business objectives

2. End-to-End Production Management

• Oversee all jewellery production processes (Casting, CAD/CAM, Filing, Stone Setting, Polishing, Finishing)
• Optimize large-scale production operations for maximum efficiency
• Ensure on-time delivery and achievement of production targets

3. Quality & Brand Standard Control

• Maintain high-end jewellery quality standards and brand requirements
• Establish and promote a zero-defect culture
• Strengthen quality assurance systems and continuous improvement practices

4. Financial & Cost Management

• Manage and control production budgets
• Improve gold loss control, reduce wastage, and enhance cost efficiency
• Drive initiatives to improve profitability

5. People & Organization Management

• Lead AGM, Managers, and Supervisors to build a strong leadership structure
• Drive talent development, succession planning, and performance management
• Foster a high-performance organizational culture

6. Process Improvement & Innovation

• Implement Lean Manufacturing, Six Sigma, and automation initiatives
• Introduce new technologies (CAD/CAM, 3D printing, advanced polishing techniques)
• Promote a culture of continuous improvement

7. Risk Management & Compliance

• Strengthen gold handling risk controls, security systems, and internal controls
• Ensure compliance with workplace safety, legal, environmental, and industry standards
• Maintain audit readiness and strong governance practices

8. Stakeholder Management

• Collaborate with Design, Sales, Supply Chain, and Finance teams
• Manage relationships with key suppliers (gold, gemstones)
• Provide regular reports and insights to senior management and the Board

Key KPIs

• Production Volume & Capacity Utilization
• On-time Delivery Rate
• Product Quality (Defect Rate / Customer Complaints)
• Gold Loss % & Material Cost Control
• Labor Productivity & Efficiency
• Profit Margin Improvement
• Employee Turnover & Engagement

Job Specification (JS)

• Bachelor’s or Master’s Degree in Engineering, Industrial Management, Jewellery Design, or a related field and MBA (preferred)
• Minimum (10–15) years of experience in the jewellery manufacturing industry, at least (5+) years in a senior management role
• Advanced knowledge of jewellery manufacturing processes and technologies
• Strong financial management and cost control expertise
• In-depth knowledge of gold loss management and material control
• Strategic thinking and business planning capability
• Strong communication and stakeholder management skills
• Visionary and strategic leadership mindset
• High integrity and trustworthiness (critical in gold handling environment)
• May require extended working hours depending on business needs
• Factory / production workshop environment