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The Premium Collection Team Member is responsible for ensuring the timely and accurate collection of premiums from policyholders. This role supports the financial health of the organization by managing receivables, resolving payment issues, and maintaining strong relationships with internal and external stakeholders.

• Monitor and track premium payments across various channels (e.g., bank transfers, online payments, cash).
• Reconcile premium receipts with policy records and financial systems; support automation and digitization efforts.
• Maintain accurate and up-to-date records of collections, outstanding balances, and refunds.
• Review bank statements daily to verify premium payments and ensure correct system data entry.
• Collaborate with Operations and Distribution teams to fulfill customer policy servicing requests.
• Ensure timely response and resolution of issues requiring cross-functional support.
• Understand policy provisions and products to effectively explain them to customers.
•  Participate in User Acceptance Testing (UAT) for new products, system enhancements, and bug fixes.
• Identify and resolve system issues; handle customer complaints with professionalism.
• Gather feedback from partners and customers to improve service quality and strive for “Omotenashi” standards.

• Any Bachelor’s Degree.
• Excellent communication skills
• Certificate or Diploma in a financial background.
• Proven work experience in Collection, Policy Servicing, and Customer service with a minimum of 3 years’ experience in Insurance, Banking, MFI or other related background

• Strong in people skills (interpersonal relationships), communication skills, and pro-business.

• A fast learner and able to work with cross-functional teams.

• Advanced Excel, Good knowledge of Microsoft tools and digital gadgets.