Job Descriptions:

• Build and maintain positive relationship with residents. Promptly handle and resolve all inquiries and requests ensuring a high level of customer.
• Understand and effectively communicate house rules, residential information, and contents of posted notices to accurately answer residents’ inquiries.
• Conduct regular floor checks to ensure cleanliness and proper functioning of facilities, including security systems, air-conditioners, lighting, CCTV, lifts and alarms. Report and coordinate repairs immediately.
• Address and resolve complaints promptly. Follow up on related matters and keeps resident’s informed of the progress.
• Accurately and promptly distribute bills, letters, and notice to residents. Follow up on outstanding bills management fees, utility bills, and car rental bills. Assist Finance with receiving payments and issuing receipts during out of office hours.
•  Record and update all necessary information, complaints, feedback and residents’ history in the CRM system daily.
• Familiarize yourself with all emergency handling procedures and be ready to manage emergencies promptly and effectively.
• Assist residents with filling out car park and assess card application forms. Forward applications to the Property Officer and distribute cards upon approval.
• Maintain a professional appearance, grooming, hygiene.
• Collect and act on resident feedback to improve services and address concerns proactively.

Requirements:

• Any Graduate or Customer Services experiences on a closely with related field.
• Previous experience in customer service or a related field is advantageous.
• Familiarity with customer service software and tools.
• Ability to communicate clearly and effectively with customers and team members.
• Ability to build rapport with customers and maintain a positive attitude.
• A strong commitment to providing excellent customer service and ensuring customer satisfaction.
• Proficiency in English, Myanmar and Chinese is a plus.
• Willingness to work various shifts, including evenings and weekends, if required.