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The Senior KYC Verification Specialist is a member of the Customer Onboarding Management Team responsible for overseeing operations, managing team performance, approving and rejecting applications, monitoring and replying to urgent email requests, ensuring daily target reach of officers, and preparing daily verification reports.

• Oversee the verification team to ensure adherence to verification processes and standards.
• Assign tasks and manage workload distribution among team members.
• Monitor, guide, and drive team performance and daily activities to achieve set goals.
• Review and verify applications and documentation for accuracy and compliance.
• Monitor and respond to urgent email requests from the other teams.
• Maintain clear and effective communication with internal and external stakeholders.
• Ensure all verification processes comply with internal policies and regulatory requirements.
• Implement quality control measures to maintain high standards of verification.
• Identify and address any discrepancies or issues in the verification process.
• Train new team members on verification processes and procedures.
• Provide ongoing training and support to ensure continuous improvement.
• Conduct performance evaluations and provide feedback to team members.
• Generate regular reports on verification activities and performance metrics.
• Analyse data to identify trends, issues, and areas for improvement.
• Provide insights and recommendations to management based on analysis.
• Resolve escalated issues and ensure a positive merchant experience.
• Raise an alarm if there are any common problems faced due to recent changes in the product flow that impact customers.
• Demonstrate multitasking and time-management skills, with the ability to prioritize tasks.
• Ensure all necessary checks and verifications are completed in a timely manner.
• Adhere to HR guidelines, the code of conduct, and other operational policies.

• Any Graduate <or> Bachelor's degree in business administration, finance.
• Good at PC skills, especially MS Excel.
• Strong analytical and problem solving skills.

• Excellent attention to detail and accuracy

• Ability to manage and motivate a team

• Hands-on with drive to investigate and produce solutions proactively

• Team organizing and time-management skills.

• Flexibility to work on-shift assignments if required.

• At least 2+yr year(s) of working experience in the related field is preferred for this position.

• A background in customer service or quality assurance, business excellence is a plus

• Experience working in Service Quality of banking/ financial services would be an added advantage.