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The Learning Program Supervisor plays a key role in the successful execution of training programs by coordinating with internal teams and cross-functional stakeholders.This role ensures that all learning initiatives are effectively planned, resourced, facilitated, and reported, supporting the bank’s overall capability development objectives.

Job Description

• Foresee the requirements of the training programs for smooth implementation.
• Create the training schedules and invite all of training program.
• Send Opening /Closing speech Invitation
• Laison with learning operation team and digital learning team to allocate the necessary resources for each program
• Cooperate in trainee selection process according to the guidelines of the line manager.
• Prepare attendance records, feedback/evaluation forms, QR in time and print out attendance sheet, feedback QR code and timetable
• Perform training program development under guidance of Learning Program Manager
• Conduct introduction session, energizers, pre-test and post-test activities
• Send attendance list to trainer to know Participants background before training
• Collect the phone number and set up Group for attendees and share the training handouts and daily feedback form
• Update the training schedule and prepare the announcement email to trainers with schedule
• Send to request assigned trainer list and their necessary requirement (meal, update training material, quiz) for trainer invitation
• Inform and Cooperate with Curriculum Development Team for coming Training Programs for Pre Test/Post Test and follow up update PPT and Quiz
• Prepare "Certificates Completion and Outstanding Certificates) and Appreciation Letter for all Banking Programs
• Welcoming and hosting Trainers and Participants, and providing them with whatever they need.
• Request Head of L&D approval for certificates and appreciation letter
• Data entry (attendance, Feedback, Pre and Post Test result, PPT, Quiz result) at TAMS or Drive
• Analyze the learning data and point out improvement area and report to team head
• Prepare book for work Presentation and assist monthly training report preparation
• Perform Classroom Booking based on training calendar
• Provide gamification activities (e.g Kahoot, quizzes) for interactive learning
• Other duties and responsibilities assigned by the management.

Job Requirements

• Bachelor degree holder
• Ability to multi-task and prioritize work
• Attention to details
• Proficient in MS Office and G-suite

Required skill sets

• Time management skill
• Negotiation skill
• Service Mindset
• At least 1 years of experience in training coordination or other related coordination role
• Banking experience is plus
• Working in very dynamic environment
• Demonstrated ability in stakeholder management