ROLE PURPOSEThe Digital Retail Division is responsible for developing and managing Yoma Bank’s mass market retail financial services business. In its early phase, the Division is focusing on developing products and channels to service customers outside of the branch network.The Division operates as a design practice. We start with inspiration about how to make financial services work for customers. We gather information about customers and markets. We iterate through prototype tests with customers until we make the solution work. And then we engineer the solution to scale. The Division also supports other business units of the bank to develop digital products. In this capacity, the Digital Division requires the services of a Product Owner to develop Yoma Bank’s enterprise banking functionality, in collaboration with our Sales and Service Division. Skills and QualificationsThe right candidate will have a combination of product leadership and vision-setting, project management experience and technical skills in developing mobile apps, and experience developing enterprise e-banking services. Your education and work experience will need to show that you have the training and professional background for the necessary skills. ResponsibilitiesYou will manage the digital product development project through the entire product cycle, from planning, implementation, and assessment. You will do this with the support and/or supervision of practice area specialists in service design, UX design, business process analysis, and data analytics. So you will not be alone. You and your team will be responsible for the following:•A clear vision for an MVP enterprise digital banking product that works for Yoma Bank and the Myanmar market, based on an understanding of both•Management of a robust backlog of features and functionality that deliver value for our customers and launch commercially scalable services for Yoma Bank.•Articulation of product release plans / roadmaps and corresponding resource needs and allocation in collaboration with colleagues across design, marketing, ops and IT;•Alignment with the priorities of the Sales and Service Division of the bank (your client)•Analysing and subsequently redesigning operational processes (both in HQ and branches) to support sustainability of your digital product(s)•Developing detailed design specifications, including user stories, interaction flows, business rules, and screen shots.•Ensuring close coordination between business analysts and solutions architects to ensure that designs are aligned with robust and scalable technical solutions.•Implementing product prototype testing and feedback loops to gather customer response to both early stage design and FUT / beta testing cycles•Building a robust relationship with current and prospective target customers for ongoing contribution / engagement in product development•Regularly translating both qualitative / customer-generated insights and BI insights into effective product and strategy decisions.•Developing Pilot and Go-To-Market plans that align with the above and Yoma Bank’s broader objectives and KPIsKPIs•Delivering an MVP and subsequent prioritized product feature upgrades that deliver value to our customers and drive Yoma’s SME and enterprise business•Timely execution of product releases•Team satisfaction, growth and retentionACCOUNTABILITY AND STAKEHOLDERSYou will report to the Chief Digital Officer and be responsible for developing the digital project as part of the Digital Division’s design practice. Your principal client will be the Sales and Service Division, which is responsible for most of the bank’s enterprise clients. The team you assemble will ensure accountability to and participation by the Sales and Service Division and other key stakeholders, notably legal, marketing, credit, OPS, and compliance.
QUALIFICATIONS REQUIREDKnowledge & SkillsEssential•Has a combination of project management and technical skills,•A working knowledge of key contemporary product development practices, including UX design, business intelligence, agile software development /scrum. •Experience making product and process decisions guided by user needs and business objectives •Experience developing a business case with comfort using data analytics to support that case •Experience translating user and business objectives into requirements, either independently or in collaboration with BAs. •Passionate about making financial services work for everyday life, using cutting edge technology and design methods. •Excellent competency in computer (MS Office – Excel, Word, PowerPoint, MS Project, etc.) and presentation skills •Team player with excellent interpersonal skills and integrity. Education & Special TrainingEssential•Completion of tertiary qualifications in a business or related field such as Bachelor of Business, Management, Commerce, Finance, Accounting, Economics and/or industry specific qualifications. Experience Essential•Your education and work experience will need to show that you have the training and professional background for the necessary skills. •Experience in managing a complex project in a demanding environment. Simply being smart and energetic enough to learn relevant design and IT skills on the job. Desirable•Experience in the IT industry •Experience in human-centered digital product design and developmentLanguages Essential•Ability to communicate (verbal and written) in both Myanmar and English languages.
- Annual bonus- Ferry provide- OT payment
- An awesome company
- Join a winning team
- You can make a difference
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
Yoma Bank is one of Myanmar’s largest private banks, with 2000 employees and more than 50 branches nationwide. The Bank was founded by Mr Serge Pun and its first branch was opened in August 1993 in front of the iconic Aung San Stadium in Yangon.Yoma Bank has invested heavily in technology to optimize its nationwide branch network and is recognized for its efficient remittance services. It was the first bank in Myanmar to use a computerized accounting system, and pioneered wireless banking communications. By 2003 Yoma Bank had grown to be one of the biggest banks in the country with 41 branches in 24 cities providing secure and efficient banking services nationwide.In 2003, Myanmar experienced a financial crisis which had a significant impact on the banking industry. This led to the closure of many private banks while Yoma Bank's business activities were severely limited and had to sustain on domestic remittances. Yoma Bank’s remittance service still remains to be the most reliable and trusted in the country.A new chapter began in August, 2012 when Yoma Bank regained its full banking license. With more than 50 branches across Myanmar, the Bank strives to become a leading SME Bank in Myanmar. With more than twenty years’ experience in Myanmar’s financial sector, Yoma Bank is well positioned to support the continued growth of the Country in this period of transition.