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Product Support Engineer

Digital Laboratory Myanmar
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Part Time
Verified This job has been verified by the company as a real job vacancy.
07 Nov 2021

Experience level

Entry Level

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide technical demo and support for advanced cloud technologies
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base, tech notes, and articles

This position is open to: 

  • IT professionals
  • Fresh graduates with IT background
  • Final year IT students who are on hiatus due to current situation in MM

Open To

New graduates
Male/Female

Job Requirements

  • Familiarity with Linux
  • Familiarity with AWS will be a plus
  • Have a good passion to learn new technologies
  • Must be able to communicate effectively in English
  • Ability to work under pressure
  • Ability to prioritize tasks based on urgency and importance
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal

* Must be equipped with own PC and adequate Internet access ( mobile internet is not recommended )

* Must be able to use the internet well ( browsing, advanced usage of keywords and search terms, familiarity with various platforms, etc., )

- Working Days: Flexible workdays and must be able to work at least 3 days per week (Excluding Saturday, Sunday, Public Holidays)

- Working Hours: Choose from two shifts

  • 8:00 - 12:00
  • 13:00 - 17:00

What We Can Offer

Benefits

- Overtime payment
- Close on Saturday, Sunday and Public Holiday

Highlights

- Work from Home for a period of time ( Due to Covid-19 )
- Fun working environment
- International Standards

Career Opportunities

- Learn new skills on the job
- Promotion potential