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Customer Service Team Leader

A.P.MOLLER - MAERSK GROUP
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
02 Apr 2021

Experience level

Manager

Job Function

Customer Service, Support

Job Description

  • To ensure smooth operation in assigned team to meet the operation targets
  • To assist and report to CSO Managers on all staff matters with an aim to create good team spirit, good working environment, fair workload arrangement and treatment to all team members.

Key Responsibilities

  • Be responsible for the daily Operation of team to deliver KPIs, GOI (Global operation Index) and be the first escalation point to solve or coach the team member to solve the daily operation problems.
  • Be responsible for implementing new projects of handled accounts, implementing joint project with other functional teams
  • Daily follow up, build up controlling tools and template, set up regular meetings with external parties (Carriers, Factories, Clients’ local offices) to review performance and improve relationship
  • Be responsible for month performance report and performance review with clients
  • Be the Key contact point or take lead on behalf of clients to attend the meeting or forum to solve all issues related Exports and Imports cargoes including but not limited to cargo movement and invoicing, payment and system updates.
  • Carry out ad-hoc tasks assigned by Management.

Open To

Male/Female

Job Requirements

Who we are looking for

  • Working experience (at least 2-3 years in Imports-Exports Logistics)
  • Comprehensive knowledge and experience in Customs Related Process and Regulation is preferable.
  • Good communication and presentation skills (fluent in English, speaking and writing)
  • Result-oriented with initiative and strong drive.
  • Good leadership and interpersonal skills.
  • Good time management and be fast in response to ad-hoc requests.
  • Be able to work independently and willing to co-ordinate with other team colleagues.
  • Good computer skills (Word, Excel, Outlook, power point).

What We Can Offer

Benefits

+ Competitive Salary
+ Attractive Bonus Scheme
+ Employee care program

Highlights

+ Fun Working Environment
+ Highly Engaged Team
+ Supportive Workplace Culture
+ Be a part of the world largest container logistics company

Career Opportunities

+ Internal career opportunity within Maersk Group
+ Strong Learning Culture
+ Excellent Career and Personal Development Plan

About Our Company

Maersk is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.

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