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Customer Service Executive

A.P.MOLLER - MAERSK GROUP
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
23 Nov 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

The key responsibility is to proactively manage the customer experience of assigned accounts.

This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan as promised to the customer and/or that the customer is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.

• Be the primary point of contact and act as an advocate for the Customers, internally within Maersk and affiliate company
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
• Be the owner of all customer issues and engage relevant stakeholders as required to
facilitate timely and effective solutions
• Manage/improve day to day process interaction with customers by leveraging detailed customer knowledge
• Monitor up-take curve for assigned customers and ensure close follow customers to maximize volume performance and superior service delivery
• Be fully responsible for customer satisfaction
• Ensure timely submission of the manifest with and accurate data
• Issue import, export documentation and payment receipt
• Ensure collection of all outstanding debts before release shipment
• Ensure to issue the official receipt with timely and accuracy on a daily basis
• Ensure the correctness and reconcile the amount of cash/cheque receive thru bank report against what he/she has registered/recorded in the system or issue the receipt
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Open To

New graduates
Male/Female

Job Requirements

An energetic talent who will grow along with the company, possessing following qualifications
• University Degree in business management or related field, alternatively 1-3 years’ experience in the service industry.
• Excellent communication in Myanmar language and basic English
• 1 – 2 years’ experience in Customer Service related field is an advantage
• Experience in Import and Export Shipping Business is an advantage
• Energetic, Well-organized, Self- Initiated and good coordination skills
• Good Communication skill, having service-minded, Out-going, and willing to learn and Ability to learn fast and up to speed very quickly.
• Good analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions
• Dare to speak and ability to communicate with cross functional
• Pro-active approach moving forward, having attitude of striving for higher levels and pursuing continuous improvement
• Having "Can-Do" attitude and self-motivated, innovative and seeking out new ideas and play major role as part of the team to deliver functional KPI
• Be able to work under pressure and handling multi-tasks in very Dynamic Environment

What We Can Offer

Benefits

- Bonus
- Overtime payment

Highlights

Global opportunities! When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment

Career Opportunities

We offer the opportunity to work in a dynamic market with exposure to global accounts and
client management practices.

About Our Company

Maersk is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.