This role plays a key part in driving operational transformation and executing strategic projects across the organization. The ideal candidate will have a solid background in project coordination, process improvement, and cross-functional collaboration, preferably within the insurance or financial services sector. You will work closely with business teams to plan, monitor, and deliver operational projects that enhance efficiency, quality, and customer experience.

• Lead and coordinate operational projects from initiation to completion, ensuring timely and successful delivery of project objectives.
• Monitor project progress, identify potential risks or delays, and propose effective mitigation plans.
• Collaborate with cross-functional teams to streamline workflows and drive continuous improvement.
• Support process mapping, documentation, and implementation of standard operating procedures (SOPs).
• Prepare and present project status reports, dashboards, and progress updates for management review.
• Assist in the development of automation and efficiency initiatives to optimize business processes.
• Ensure that all projects align with organizational priorities, compliance standards, and quality requirements.

• Bachelor’s Degree in Business Administration, Project Management, or a related field.
• Minimum of 3 years of experience in project management, operations, or business process improvement roles.
• Experience in the insurance or financial sector is an advantage.
• Proficiency in Microsoft Tools is highly beneficial.
• Strong project coordination, analytical, and problem-solving skills.
• Excellent communication, stakeholder management, and documentation abilities.
• Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced, team-oriented environment.