The IT AM will oversee and support the organization's IT infrastructure and networking systems. This role involves ensuring seamless operation of hardware, maintaining an updated inventory, and supporting the development and implementation of IT projects. 

Hardware Maintenance and Documentation

• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing long-term strategies and capacity planning for future hardware needs.
• Maintain and test IT equipment and network spare parts to ensure optimal performance.

Project Support and Implementation

• Support the development and implementation of new computer projects and hardware installations.
• Write detailed technical specifications for procuring PCs, networking hardware, and related products.
• Collaborate with the IT Manager/ Group IT to ensure smooth execution of IT-related initiatives.

Network and Equipment Management

• Manage the installation, testing, and maintenance of networking equipment.
• Develop and maintain an inventory of all IT-related peripherals, including monitors, keyboards, hard drives, modems, printers, and scanners.
• Ensure proper service plans for IT infrastructure across locations (e.g., G&G, Capital YGN Hyper/Super/Express and backup offices).

Vendor and Third-Party Liaison

• Liaise with third-party support services and PC equipment vendors to address hardware issues and procure necessary equipment.

Administrative and Miscellaneous Duties

• Perform other IT-related tasks as assigned by IT Manager.
• Prepare and submit monthly reports on IT inventory, maintenance, and network performance.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications in networking (e.g., CCNA, CompTIA Network+) or hardware management are an advantage.
• At least + 4 years of experience in IT networking and hardware management, preferably in a business environment.
• Familiarity with service planning and IT inventory management systems.
• Hands-on hardware troubleshooting experience
• Ability to operate tools, components, and peripheral accessories
• Effective interpersonal skills and relationship-building skills
• Strong and exactly reporting to Senior person
• Understanding of the organization’s goals and objectives
• Strong user-service orientation.