Key Responsibilities and Accountabilities

• Perform daily support and monitoring of infrastructure systems, including virtual machines (VMs), operating systems, and related services to ensure system availability and reliability.
• Provide Level 2 support by troubleshooting and tracking reported issues related to infrastructure, virtualization, and system performance; escalate to vendor team when necessary.
• Collaborate with internal teams and vendors on all matters pertaining to infrastructure and system operations.
• Architect, develop, and implement automation and integration solutions to improve stability, scalability, and reduce manual work.
• Maintain accurate and up-to-date documentation for infrastructure configurations, processes, and troubleshooting guides.
• Work with the SRE Manager and Head of Technical Operations & Architecture to configure, deploy, manage, and support a large fleet of systems.
• Participate in on-call rotation and respond to Severity 1 incidents in a 24x7 support environment.
• Support disaster recovery and business continuity planning for infrastructure systems.
• Ensure compliance with security standards, system hardening, and patch management.

Key Performance and Success Indicators

• System uptime and reliability across all infrastructure components.
• Timely resolution of incidents and adherence to SLAs.
• Effective collaboration with cross-functional teams.
• Continuous improvement through automation and process optimization.
• Compliance with security and operational standards.

Key Stakeholders

• Internal: SRE Manager, Head of Technical Operations ,Head of  Architecture, Head of Security & Compliance, Product Team.

• External: Infrastructure vendors, cloud service providers.

Competencies

• Coordination and teamwork.
• Outstanding problem-solving skills and attention to detail.
• Strong communication skills (written and verbal).
• Self-driven and proactive in automation and efficiency improvements.

• Ability to make rapid and well-considered decisions.

• Organizational and documentation skills.

Experience, Functional Skills and Knowledge Areas

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications (RHCE, AWS SysOps, Cisco CCNA) are advantageous.
• 3+ years experience in Linux system administration (RedHat/CentOS preferred; RHCSA/RHCE a plus).
• Strong knowledge of scripting concepts (Bash, Python, or similar) for automation and process optimization.
• Knowledge of Web server technologies (Apache, Nginx) and their configuration principles.
• Knowledge of Application container platforms (Tomcat, Glassfish) and deployment best practices.

• Knowledge of Database systems (MySQL, PostgreSQL, Oracle) including basic administration and performance considerations.

• Familiarity with system hardening and security best practices.

• Exposure to networking fundamentals and firewall appliances (Cisco, Checkpoint, Palo Alto).

• Knowledge of cloud environments (AWS, Azure) and virtualization technologies (VMware, KVM, Hyper-V).Knowledge of cloud environments (AWS, Azure) and virtualization technologies (VMware, KVM, Hyper-V).

• Awareness of monitoring tools (DataDog, Zabbix).

• Strong understanding of ITIL processes and incident management.