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Position Purpose

This role owns the operational employee lifecycle, including Total Rewards administration, payroll, benefits, annual reward processes, statutory requirements, HR records and systems, employee documentation, onboarding and offboarding, HR service delivery and related governance.The role owns the operational employee lifecycle, including Total Rewards administration, payroll, benefits, annual reward processes, statutory requirements, HR records and systems, employee documentation, onboarding and offboarding, HR service delivery and related governance.

Responsibilities & Accountabilities

1. Total Rewards, Payroll and Statutory Administration
   • Own the end to end payroll, staring from  validation and administration of monthly payroll, ensuring accuracy, confidentiality and timely completion.
   • Work with Chief People Officer on the development and own administration of the company’s Total Rewards framework, benefits, salary structures, market benchmarking and internal equity.
   • Manage the annual reward review cycle, including performance based bonus allocation, salary increments, promotions budgets and other pay adjustments, with appropriate modelling, governance and approval controls.

   • Conduct compensation analysis and payroll governance by evaluating market competitiveness, pay equity, salary structures, and retention rewards while ensuring effective payroll controls, approvals, reconciliations, and documentation.

   • Ensure compliance with Personal Income Tax, Social Security, and other statutory obligations while staying current on Myanmar employment, tax, and regulatory requirements to support compliant HR practices and employee administration.

   • Manage employee benefits and related expenses, including insurance, claims, and vendor relationships, while ensuring a smooth and positive benefits experience.

2. Employee Lifecycle and HR Services

   • ​​​​​​​Manage the end-to-end employee lifecycle, ensuring a seamless onboarding and offboarding experience through effective administration, documentation, system support, payroll coordination, and cross-functional collaboration with HRBPs and Finance.

   • Establish and monitor HR service standards and SLAs to ensure high-quality employee support, while coordinating employee engagement initiatives such as surveys, town halls, workshops, and company events.

   • Ensure employees receive clear, consistent and professional support for HR operational enquiries.
   • Reliable employee lifecycle processes with clear ownership and consistent service standards.
3. HR Data & Reporting
   • ​​​​​​​​​​​​​​Ensure employee records are well maintained and up to date, providing a trusted source of information throughout the employee journey.

   • Own the integrity, confidentiality, and accuracy of employee data by maintaining complete, up-to-date, and compliant employee records and personnel files in accordance with company policies and regulatory requirements.

   • Produce regular People Operations dashboards covering areas such as employee movements, payroll administration, leave, HR service delivery, benefits, employee records and operational exceptions.

   • Provide accurate employee data and operational information to the Management and relevent stakeholders.
4. HR Governance, Policies and Controls
   • Effective delivery of the company’s Total Rewards framework, including competitive and equitable pay, well governed annual bonus and salary review cycles, and accurate administration of employee benefits.
   • Strong audit readiness with appropriate documentation and timely closure of findings.
   • Clear and insightful People Operations reporting, with issues and exceptions visible to management.
   • Demonstrable improvements in the efficiency, reliability and employee experience of HR operational processes.

• Minimum 7 years of HR experience with a strong background in HR Operations , Employee Services & Payroll, including leadership experience in financial services, telecommunications and fast-paced organizations

• Demonstrate solid expertise in payroll administration, employee benefits, tax compliance and employment administration while ensuring compliance with Myanmar regulations.

• Strong understanding of HR controls, confidentiality, audit requirements, data governance and financial discipline.

• Strong analytical capability with practical proficiency in Microsoft Excel and the ability to work confidently with employee and payroll data.

• Bachelor's degree in  Business Administration, Management, Accounting or Finance or another relevant discipline.
• Professional proficiency in both Myanmar and English.