The FTTH ODN Network Operation Team Leader is responsible for overseeing the maintenance, fault management, and performance optimization of the entire Passive Optical Network (ODN) infrastructure in a designated area. This role requires strong leadership, technical expertise in fiber optics, and excellent organizational skills to ensure service quality and minimize downtime.

• Supervise and lead a team of in-house and third-party technicians responsible for ODN fault management, repair, and preventive maintenance.
• Manage daily work assignments through the ticketing/Work Order system, prioritizing tasks based on service impact and SLA requirements.
• Conduct performance reviews, provide coaching, and ensure all team members are trained in safety procedures and the latest fiber handling techniques.
• Manage team logistics, including the allocation and inventory of tools, materials (splice closures, patch cords, splitters), and vehicles.
• Ensure timely resolution of all fiber-related service disruptions (e.g., fiber cuts, high attenuation, and degraded signal levels).
• Oversee all fiber splicing and testing activities, ensuring work adheres to engineering standards (e.g., low splice loss, correct power levels).
• Coordinate with the NOC (Network Operations Center) to receive incident reports and provide timely status updates on fault resolution.
• Manage ODF (Optical Distribution Frame) ports, splitter allocation, and fiber tracing within the central office and secondary distribution points.
• Monitor and analyze ODN performance metrics (e.g., MTTR - Mean Time to Repair, repeat repair rates) to identify and address systemic issues.
• Conduct site audits and quality checks on completed installation and repair work to enforce high standards and documentation accuracy.
• Manage inventory of critical ODN spares (e.g., fiber reels, fast connectors, various splitters) to ensure technicians have necessary supplies.
• Maintain and update the physical network records (GIS/As-Built drawings) to reflect accurate fiber routes and cabinet locations.

Education:

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related technical field.

Experience:

• Minimum of 4+ years of experience in telecommunications, with at least 2 years of direct experience in FTTH/GPON network maintenance and operations.

Safety & Compliance:

• Ensure strict compliance with all company and governmental safety regulations, especially when working on outside plant infrastructure.
• Obtain necessary permits for street work, pole climbing, or underground access as required for maintenance activities.

Technical Skills:

• Expert knowledge of fiber optic cable handling, splicing, and testing procedures (OTDR, power meter).
• Deep understanding of ODN components (FDTs, splitter ratios, fiber cable types, connectors).
• Proficiency in reading and interpreting GIS maps, As-Built drawings, and ODF assignment records.
• Hands-on experience with ONT/OLT configuration (Huawei, ZTE, etc.).

Skills:

• Proven ability to lead, motivate, and manage a technical field team under pressure.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and prioritize effectively.