Position Purpose

This role leads the KYC Tribe by owning the full customer verification lifecycle, from initial registration to the creation of a reusable Unique ID. The Product Manager is responsible for balancing a fast, high-converting onboarding experience with strict regulatory compliance and zero-tolerance fraud defense.

Core Focus Areas:

• KYC Compliance & Strategy: Define and execute the roadmap for the KYC/AML funnel, ensuring absolute compliance and minimizing risk from falsified cases.
• Digital ID Productization: Transform verified KYC status into a single, secure Unique Digital ID for seamless integration and verification across all services.

Key Responsibilities & Accountabilities 

Identity Product & Ecosystem

• Unique Digital ID Ownership: Strategically develop the verified KYC user identity into a Unique Digital ID product.
• Ecosystem Integration: Define requirements to enable the secure use of the Digital ID for verification on all services, driving utility and network growth.

KYC Compliance & Integrity

• End-to-End Funnel Ownership: Own the entire User Registration and KYC Verification roadmap across all channels.
• Compliance Translation: Translate KYC/AML/CFT mandates into clear, auditable product features.
• Fraud Defense: Own systems (rules engines, data inputs) dedicated to detecting and preventing falsified cases and identity fraud during onboarding.
• Operational Efficiency: Optimize internal tools to reduce Cost-Per-Verified-User and improve verification latency.
• Performance Monitoring: Define and report on key metrics including Onboarding Conversion Rate.

Delivery & Stakeholder Management

• Lead development sprints as the application owner, guiding implementation and ensuring quality through UAT/FUT.
• Lead initiatives to resolve stuck customer accounts and improve user retention in the verification pipeline.

Mandatory Domain Focus

• Deep KYC/AML/CFT Expertise: Solid, verifiable background in KYC Operations, AML, and CFT compliance, preferably in financial services or mobile money.
• Digital Identity Product: Proven experience designing or implementing reusable digital identity solutions used across multiple platforms.
• Fraud/Falsified Case Management: Track record of implementing systems to combat and manage identity fraud and falsified user registrations.
• Onboarding Performance: Demonstrated success optimizing user registration funnels while maintaining high compliance standards.

Core Skills

• Strong Analytical Acumen: Exceptional ability to translate complex funnel data and risk metrics into actionable product strategy.
• Leadership & Strategy: Proven complex project management skills and the ability to articulate compliance tradeoffs to executive leadership.
• Language: English fluency (written and verbal) is mandatory.